Answer by Stewart Dean for How can I capture quality data about existing...
In a nut shell it's called user research. From user research you don't get data but information. The most direct form of user testing are one to one interviews. Find out what they do, why the do it and...
View ArticleAnswer by PatomaS for How can I capture quality data about existing users'...
Since you mention that the system is very complex and difficult to add analytic tools, you will have to work with what you have, what do you have? One thing you have is web server logs, start there:...
View ArticleAnswer by John for How can I capture quality data about existing users'...
You might find this article about interviewing users to be helpful. Decide how much you can share with the users. Can you mention that you are reworking the interface? You might find it helpful to be...
View ArticleHow can I capture quality data about existing users' goals, outside the...
We are rebuilding a large web application from the ground up. We have several thousands of technical users currently managing digital products in a web portal with a complex account/user structure. It...
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